Privacy Policy

Effective Date: 25 August 2025

Gippsland Home Support (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

• Personal details (name, address, phone number, email address)
• Health information relevant to the services we provide
• Emergency contact details
• Information collected through our website Contact Us form
• Information required for care coordination, government support programs, and billing

2. How We Collect Information

• You complete forms on our website (e.g., Contact Us section)
• You communicate with us by phone, email, or in person
• We deliver care or support services to you
• You provide information for My Aged Care or disability support services

3. Why We Collect Information

• Providing home care, nursing, and disability support services
• Coordinating care with health professionals and support networks (with your consent)
• Communicating with you about your care and service needs
• Meeting legal and regulatory requirements
• Responding to enquiries and feedback submitted via our website

4. Disclosure of Personal Information

We will not share your personal information with third parties unless:

• You have given consent
• It is necessary to provide you with care or services
• Required by law (e.g., court order, regulatory authority)

We do not store personal information overseas. All data is managed securely within Australia.

5. Security of Your Information

We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure electronic systems and limited staff access.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or incomplete.
To make a request, please contact us (see details below).

7. Complaints

If you believe we have breached your privacy, please contact us in writing. We will respond promptly to your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

Privacy Officer
Gippsland Home Support
📧 Email: admin@gippyhs.com.au

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website.